Yealink’s IP contact-center (IPCC) solutions are based on an integrated multimedia approach with innovations for stable voice quality, such as the Dual headset training mode, ACD login/logout, plus soft agent synchronization. These help customers to establish reliable, highly-integrated and low-cost multimedia marketing service platforms very quickly.
- Special IP contact-center support features and systems providing 99.99% reliability
- Full compatibility with Genesys, ININ, Avaya, Cosmocom and Aspect, broad interoperability and a perfect backup system to set up highly-integrated, multimedia contact-centers
- Connections to Jabra units, Plantronics models and Sennheiser via EHS36
- Reduced installation costs and a power consumption that is just 50% of the industry standard