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For Desktop Phones:
  1. Login to the web interface of the device.
  2. Go to Settings → Configuration → change the syslog log level to 6 → Press Confirm.
  3. Under the Pcap Feature, press the Start button. Recreate the issue on the phone step by step.
  4. Press Stop → Export. Send the Pcap file, config.bin and System log to the support technician
For Yealink CP960:
  1. Login to the web interface of the device.
  2. Go to Settings → Configuration → press Start button in Export All Diagnostic Files. Recreate the issue on the phone step by step.
  3. Press Stop → Export.